EcoCraft Bamboo Rattan Lamp

We have 3 to 5 working days handling time before our
products are shipped out. Our team tries it's best to ship out your purchases
within 24 hours or next day. If the purchase falls on a Saturday after 11am, we
will most likely ship the product out on Monday. Our team does not control the
delivery timeframe. We cannot control any delays caused by the USPS, UPS,
Fedex, or DHL If you have any questions, email us at: support@progadgetdiscounts.com.
Our products are usually shipped out in 24-48 Hours. Our products take 7-11
business days for delivery.

Our Return Policy

We have a comprehensive 60-Day Guarantee Return/Replacement
Policy

Please find our policy details here: https://progadgetdiscounts.com/pages/60-day-money-back-guarantee

If you have any questions, email us at: support@progadgetdiscounts.com

We have a 60-day Money-Back Guarantee policy, which means
you have 60 days after receiving your item to request a return and
refund. To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase. To start
a return, you can contact us at: support@progadgetdiscounts.com

Please note that returns will need to be sent to the address
provided once the return is initiated. If your return is accepted, we’ll
send you a return shipping label, as well as instructions on how and where to
send your package. Items sent back to us without first requesting a return will
not be accepted. You can always contact us for any return questions at: support@progadgetdiscounts.com

Damages and issues

Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable
goods (such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns about
your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return
the item you have, and once the return is accepted, make a separate purchase
for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being
shipped into the European Union, you have the right to cancel or return your
order within 14 days, for any reason and without a justification. As above,
your item must be in the same condition that you received it, unworn or unused,
with tags, and in its original packaging. You’ll also need the receipt or proof
of purchase.

Refunds

We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or not. If
approved, you’ll be automatically refunded on your original payment method
within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.If more than 15 business
days have passed since we’ve approved your return, please contact us at: support@progadgetdiscounts.com