Polaris Portable Lamp

We have 3 to 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday. Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL If you have any questions, email us at: support@progadgetdiscounts.com. Our products are usually shipped out in 24-48 Hours. Our products take 7-11 business days for delivery.

Our Return Policy

We have a comprehensive 60-Day Guarantee Return/Replacement Policy

Please find our policy details here: https://progadgetdiscounts.com/pages/60-day-money-back-guarantee

If you have any questions, email us at: support@progadgetdiscounts.com

We have a 60-day Money-Back Guarantee policy, which means you have 60 days after receiving your item to request a return and refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at: support@progadgetdiscounts.com.

Please note that returns will need to be sent to the address provided once the return is initiated. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at: support@progadgetdiscounts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at: support@progadgetdiscounts.com.